Return policy

RETURNS

  

Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition it was received. It must also be in the original packaging. Special discount products are at the discretion of the customer service if your case is eligible for a change.

Various types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary products, hazardous materials or flammable liquids or gases.

 

ADDITIONAL NON-RETURNABLE ITEMS:

  

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we need a receipt or proof of purchase.

Do not send your purchase to the manufacturer.

 

REFUNDS

  

Once your statement is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, the refund will be processed and a credit will automatically be applied to your credit card or the original payment method, within a certain number of days. Refunds for not wanting the item previously purchased entails a 30% withholding of the order for operating and handling expenses.

Late or lost refunds

If you have not received a refund yet, check your bank account first.

Then, contact your credit card company, it may take some time before your refund is officially posted.

Contact your bank. There is often a processing time before a refund is posted.

If you have done all this and have not yet received your refund, please contact us at Info@luxexotic.store

Items for sale

Only regular items can be returned, unfortunately items for sale cannot be returned.

 

Exchanges

  

We only replace the items if they are defective or damaged. If you need to change it for the same item, send us an email to

Info@luxexotic.store and send your article to:

Po Box 55031

Station One

Bayamon PR 00960-4031

GIFTS

  

If the item was marked as a gift when it is purchased and sent directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift when it was purchased, or the donor gift had the order sent to themselves to give to you later, we will send a refund to the donor and he will be notified.

 

Shipping

  

To return your product, you must send your product to:

Po Box 55031

Station One

Bayamon PR 00960-4031

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are sending an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.